Tikkio Enter is the app where all ticket scanning takes place. It is available on both Android and iOS and has two types of login: Crew and Admin.
Crew login is used by volunteers and provides access to everything needed for scanning. For privacy reasons, crew members can only search for tickets by reference number. Statistics showing the number of scanned tickets are available to crew if this has been enabled when the login is created. If you need to search by name, email, or phone number, someone with an Admin login will need to assist you.
Admin login includes all the functionality of Crew, but additionally allows you to search by name, email, and phone number, switch between events on the account, and you always have access to scanning statistics.
Personal QR code
Every Tikkio user has one personal QR code that contains all their purchases. Customers can find it in their order confirmation or under "Tickets" when logged in to tikkio.com. A personal QR code does not have a reference number below it.
When you scan a personal QR code, a list of all tickets associated with that customer appears. Tap Confirm on the relevant ticket, then close the window to continue scanning.
Individual ticket
Customers can also retrieve individual tickets from their order confirmation or at tikkio.com. An individual ticket is always a QR code with a reference number directly below it. When you scan an individual ticket, no list appears – the ticket is used immediately.
There are three possible results:
✓ Ticket is valid You will see the ticket category and the time of scanning. The ticket has now been used – give the customer their wristband. If you accidentally close the window and scan again, it will show as already used. Check the timestamp: if it was scanned just a few seconds ago, it is safe to issue the wristband.
⚠ Ticket is already scanned You will see the ticket category and the time it was used. The customer should not receive a wristband.
✗ Ticket is invalid Shown if the QR code is from a different event or is not from Tikkio at all.
Troubleshooting
Is the app showing a ticket as invalid, but the customer clearly has the correct event on their ticket? This is usually because the app has not managed to sync with Tikkio.
Check that you have an internet connection.
Tap the event name at the top to see the time of the last sync.
Tap Server sync 6–8 times to force a new sync. Wait up to 15 seconds.
If that does not help, you can reinstall the database without losing any scanned tickets: open the menu in the top left and tap Reinstall database.